Get started with us today!

The first step for all new clients is scheduling a complimentary new client phone consultation.

During this intake call, we'll learn about you and your pet, review your care needs, answer any questions you may have, and determine whether your requested services are a good fit for what we provide. If we're a good match, we'll send you our new client paperwork to complete so we can begin the onboarding process.

Following your phone consultation, you also have the option to schedule an in-home meet-and-greet with one of our team members before services begin. While this is not required for every client, we highly recommend it for anyone who would like to meet their pet care provider in person. In some cases—such as pets with behavioral concerns, more complex care needs, or situations where we feel an in-person assessment would be beneficial—we may require an in-home consultation before services begin.

The in-home consultation provides an opportunity to review your pet's routine in their home environment, answer any remaining questions, and complete a key exchange if needed. Clients who use a lockbox, keypad, or another approved keyless entry method may not need a key exchange.

Because a team member is traveling to and spending time at your home, all in-home consultations, key pick-ups, and key drop-offs are billed based on the length of the visit.

Once your onboarding is complete, you'll receive the contact information for our management team, along with guidance on who to contact for different questions or requests. Whether you need assistance with scheduling, billing, updates to your pet's care, or general support, you'll always know exactly who to reach out to, ensuring you receive the quickest and most appropriate assistance.

Please Note: All correspondences are sent from our main email address. After submitting your inquiry, please keep an eye on your inbox, as well as your spam or junk folder, to ensure you don't miss our response.

Because we receive a high volume of spam calls, we do not return unsolicited phone calls. Email is the fastest and most reliable way to reach us, and all new client consultations are scheduled in advance.