Frequently Asked Questions
Q: Why should I hire Lucky Lucy’s Pets?
A: We are reliable, trustworthy, and always put your pets’ needs as our top priority. Not to mention, we kind of absolutely love what we do, and all the pets we get to care for! We couldn’t imagine doing anything but filling our days with kitty head rubs and wet doggy kisses.
Q: What areas do you cover?
A: We currently service Medford, Somerville, Arlington, Malden, Everett, Chelsea, Stoneham, Wakefield, Melrose, and Winchester. Other towns considered based on proximity!
Q: I'm moving to your area soon, how do I get started with your services?
A: For new clients moving to the area, we do ask that you are in your new residence before we can schedule the consultation as it does take place in your home. We can made exceptions in circumstances that do not allow for this and meet in a mutually convenient location.
Q: Are you insured and bonded?
A. Yes we are! We are fully insured and bonded through Pet Sitter's Associates.
Q: What forms of payment do you accept?
A. We accept cash, check, or an online payment through Venmo. We currently are not able to process credit cards or accept any other online payment form.
Q: Will my dog be walked/cat be visited by the same person?
A: We always strive for continuity for the benefit of our feline and canine clients, as it's our experience that having one care provider helps ensure everyone gets to know each others quirks, behaviors and what is normal for that pet while their owner is absent. However, if you receive occasional visits, have an alternating schedule, or partake in hikes and playgroups you may receive visits from multiple staff members.
Q: Can I meet the pet care provider who will be caring for my pet?
A: Yes of course! We require a new client consultation prior to the start of all services to ensure your pet is a good fit for Lucky Lucy’s Pets, which will be provided by a manager. If you receive a consistent schedule of visits we can have your walker present. With rotating and occasional visits the service provider may change depending on availability.
A: If you are a current pet sitting client and we are familiar with your cat, we'll go over the medication they require and determine if their medication will be complicated to administer or not. For cats that are docile and receive medication easily there is no charge for pilling, or liquid medication given in their food or orally. In the event your cat requires a more complicated medication such as diabetic injections, or an inhaler treatment there would be a $5 charge per visit for the administration of these medications. If your cat is aggressive, or stays hidden to the point of being unable to be retrieved, we will not be able to administer medication for the safety of our team members and your pet.
Q: My cat requires medication, are you able to administer this?
A: If you are a current pet sitting client and we are familiar with your cat, we'll go over the medication they require and determine if their medication will be complicated to administer or not. For cats that are docile and receive medication easily there is no charge for pilling, or liquid medication given in their food or orally. In the event your cat requires a more complicated medication such as diabetic injections, or an inhaler treatment there would be a $5 charge per visit for the administration of these medications. If your cat is aggressive, or stays hidden to the point of being unable to be retrieved, we will not be able to administer medication for the safety of our team members and your pet.
Q: What health requirements do my pets need in order to obtain services by Lucky Lucy's Pets?
A: Lucky Lucy's Pets requires all pets to be vetted annually and up to date on all of their vaccinations. For dogs this means parvo, distemper, and rabies vaccination, as well as being on a flea and tick preventative.
Q: How will I know for sure if the pet care provider/dog walker has come that day?
A: Our pet care providers will send out a pet care journal update from our online system. Photos are sent via the pet care journal system when we are able to get one.
Q: Can I leave a gratuity for my pet care provider?
A: Absolutely! As service providers, any gratuity left to the pet care provider, while never expected, is always greatly appreciated. A gratuity can be put on the total bill or left for the pet care provider to retrieve at the time of their visit. The tip in total will be given to your pet care provider.
Q: Can my dog receive an individual walk?
A: For dogs that don't quite get along well with others, have health concerns, or are in their senior years we're happy to offer individual walks.
Q: My dog is a ___________ breed, are you able to still walk them?
A: Lucky Lucy's Pets does not partake in any dog breed discrimination and believe every dog breed has the potential to be a wonderful dog - free of the breeds stereotypes. We love them all! We just ask that your dog have good leash manners, is not aggressive towards people, and has had basic obedience and training. A well trained dog is a happy dog!
Q: Do you board cats?
A: We currently are not able to offer in home boarding for cats. However we do offer in your home boarding for cat clients.
Q: If I am having my dog boarded, but I leave early in the morning, will I be charged extra? If I arrive home late in the evening will I be charged? Can I pick up my dog late in the evening?
A: Drop off or pick up for all dog boarding clients can be scheduled any time between 8-10am, or after 2pm Monday - Friday. Pick up or drop off on the day you arrive home may be scheduled any time before 6pm, anything later in the day may accrue additional fees.
Q: What is the time frame for in our home sitting? Can someone start at 8am?
A: In your home sitting begins at 6pm - 9am during the week, and may be more flexible on weekends. Many of our pet care providers are full time dog walkers, or have other full time/part time jobs. This allows for them to both ensure their dog walking clients receive the visits they need during the day, as well as ensure they have ample time to take care of other obligations in their lives. Additional midday visits can be scheduled as well.
